Using Past and Present Indicators of Human Workload to Explain Variance in Human Performance

Abstract

Cognitive workload is assumed to influence performance due to resource competition. However, there is a lack of evidence for a direct relationship between changes in workload within an individual over time and changes in that individual’s performance. We collected performance data using a multiple object-tracking task in which we measured workload objectively in real-time using a modified detection response task. Using a multi-level Bayesian model controlling for task difficulty and past performance, we found strong evidence that workload both during and preceding a tracking trial was predictive of performance, such that higher workload led to poorer performance. These negative workload-performance relationships were remarkably consistent across individuals. Importantly, we demonstrate that fluctuations in workload independent from the task demands accounted for significant performance variation. The outcomes have implications for designing real-time adaptive systems to proactively mitigate human performance decrements, but also highlight the pervasive influence of cognitive workload more generally.